Home
> Asset & Content Register FAQ
Frequently
Asked Questions
Q.
What is the Oakmont Limited Asset & Content Register?
Q.
What does my membership cover?
Q.
Do I really need Asset & Content protection?
Q.
How much does the Asset & Content Register cost?
Q.
How do I pay?
Q.
If I decide to cancel the direct debit, will my membership be cancelled?
Q.
How do I join?
Q.
Is there a maximum amount of storage space on my Asset & Content Register?
Q.
Are my details secure?
Q.
What are the benefits of being an online user?
Q.
What are the benefits of having details of my assets and content stored
online with Oakmont Limited?
Q.
How do I update my contact details?
Q.
What if I have trouble logging onto the website?
Q.
How do I cancel my membership?
Q.
I would like to offer feedback on the service that I have received, whom
do I contact?
Q.
What is the Oakmont Limited Asset & Content Register?
A. It's a safe secure way of protecting and keeping track of your personal
assets and household contents. Oakmont Asset & Content Register minimises
the stress and hassle if your assets and contents should ever be lost,
stolen or damaged. If this does happen to you, all you need to do is contact
us by phone or email, and Oakmont Limited will provide you with documentary
detail of your assets and contents. The Asset & Content Register provides
secure electronic storage should you need to access this personal information
in an emergency.
Benefits
at a glance:
All household items covered
Store details of PC, laptop, TV serial and product numbers
Record mobile phone and sim card data
Secure online access 24 hours, 365 days a year
Your
register is independent and not linked to your contents insurance policy.
Security measures used by most companies and international
organisations
View
an introduction presentation [PDF] by clicking
here
If
you don't have Adobe Acrobat Reader installed, you can download it by
clicking Adobe
Back
to Top
Q.
What does my membership cover?
A. It protects the assets and contents of anyone living at the same address
that you wish to include in your cover. If you live in a shared house,
you can choose to add your housemates to your membership at no additional
cost. All your most valuable information is stored securely online, thus
giving complete peace of mind for you and your household.
Back
to Top
Q.
Do I really need Asset & Content protection?
A. Yes. On average 730,000 homes are broken into and property stolen each
year. This statistic is sadly likely to increase with the current economic
climate. Recent weather conditions have increased the risk of flooding.
In the event that you are affected, just one phone call or email will
action a listing of your assets and household contents. In an emergency,
you can feel reassured that you don't need to rely on your memory. No
matter where you are in the world, or what the time zone - one call or
email is all it takes to start the process rolling.
Back
to Top
Q.
How much does the Asset &
Content Register cost?
A. Just
£5 inclusive of VAT to set up your own personal register, and a
monthly subscription of £3.00 inclusive of VAT (payable in quarterly
instalments) will protect you and your household all year round - whether
you are an unfortunate victim of theft, flood, fire or other damage, you
can feel assured that details of your assets and contents are to hand.
Back
to Top
Q.
How do I pay?
A. Payment utilises PayPal where you can opt to pay via credit card or
direct debit from your account The set up fee and 1st quarterly installment
will automatically be deducted from your nominated account at the end
of the trial period. To access PayPal click
here
Back
to Top
Q.
If I decide to cancel the PayPal mandate, will my membership be cancelled?
A. No, your membership continues until you cancel in writing to Oakmont
Limited. If you wish to change your payment method we request that you
phone us. Otherwise, we will contact you and ask for this information.
Back
to Top
Q.
How do I join?
A. i.
by Internet - complete the "Subscribe Now" form. Click
Here
ii. by phone on +44 (0) 1354 662663
iii. by letter to Oakmont Limited, 2
Church Gardens, Westry, Cambridgeshire,
England
An
enrolment pack will then be sent out to you.
Back
to Top
Q.
Is there a maximum amount of storage space on my Asset & Content Register?
A. Yes. The maximum amount of storage space is 500Mb, sufficient to store
400-600 asset images/pictures. If you require more storage than this then
please ask. This can be provided with a small increase in the quarterly
charge.
Back
to Top
Q.
Are my details secure?
A. Yes. Security is our highest priority and every precaution is taken
to ensure your account details and personal details are stored in a totally
secure environment. Once logged into your account, the padlock symbol
will appear in the bottom right-hand corner of the browser window which
means that the area is secure. To demonstrate our continued commitment
to the protection of your information, we are a user of GlobalSign who
are an internationally recognised symbol of online security. Please see
our Privacy Statement [ Click Here ]
for further information.
Back
to Top
Q.
What are the benefits of being an online user?
A. As an online user you can access and manage your private and secure
account from anywhere in the world at a time that is most convenient.
It is the quickest way to view and update your details. Why not use the
site to store copies of receipts and invoices? This is your personal information,
held independently from your contents insurer.
Back
to Top
Q.
What are the benefits of having details of my assets and content stored
online with Oakmont Limited?
A. The details of assets and contents that you can upload onto your account
are almost limitless and so are the situations in which you would be glad
you did. The secure website is the perfect storage area for your data
- quick to upload, easy to maintain and convenient to access. By uploading
your data our team who can provide you with key details of assets and
contents in the event the originals become lost, damaged or stolen.
When
might I need to use this service?
Theft is a growing problem,
and if your property were stolen this can be a devastating experience.
Whilst little can be done to protect the original property, by storing
details on line you'll have extra crucial evidence to support your claim
when liasing with the authorities to resolve disputes.
It's everyone's nightmare - returning home to find your property flooded
or destroyed by fire. With details of your assets and contents stored
remotely on-line you have more time to focus on other things.
Explaining to your children the history of certain household items is
something we all intend to do but never get around to. Equally your offspring
may not be interested until it's too late. Far easier to record a few
details at your leisure on your own personal asset & contents register.
When moving home you have a ready made list of contents that can be provided
to the removal company to assist with removal & packaging estimates.
Back
to Top
Q.
How do I update my contact details?
A. You can update your contact details by email, phone or letter. These
are held in a separate customer database not connected in anyway to the
Asset & Content Register.
Back
to Top
Q.
What if I have trouble logging onto the website?
A. The help team are available 7 days a week on: +44 1354 662663. In the
rare event that your register is temporarily unavailable, our consultants
are available on the phone to handle your account query or assist in an
emergency.
Back
to Top
Q.
How do I cancel my membership?
A. We value your feedback and if you have any comments or complaints about
the service, we would ask that you contact us so that we can resolve any
problems immediately.
However,
if you wish to cancel your Oakmont Asset & Content Register contract
you can do so at any time:
Telephone:
+44 (0) 1354 662663Monday to Friday 9 a.m. - 5 p.m.
email
us: eMail Asset Register
Please
be so kind and let our service team know your reason for cancelling.
Back
to Top
Q.
I would like to offer feedback on the service that I have received, whom
do I contact?
A. We are constantly updating and improving this service to give you the
best customer experience. We value your feedback as part of this process
and would encourage you to email us with any comments or suggestions.
Click
the link to email us: eMail
Asset Register
Back
to Top
|